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Collaborating Authors

 brand network variable


Malhotra

AAAI Conferences

Mining consumer perceptions of brands has been a dominant research area in marketing. The marketing literature provides a well-developed rationale for proposing brands as intangible assets that significantly contribute to firm performance. Consumer-brand perceptions typically collected through surveys or focus groups, require recruitment and interaction with a large set of participants; leading to cost, feasibility and validity issues. The advent of web 2.0 opens the door to the application of a wide range of data-centric approaches which can automate and scale beyond the traditional methods used in marketing science. We address this knowledge area by exploiting social media based brand communities to generate a brand network, incorporating consumer perceptions across a broad ecosystem of brands.